Privacy Policy

1.1 Information You Provide Directly

Account Registration Information:

• Full name
• Phone number
• Email address (optional)
• Date of birth
• PAN/ID proof (for verification)
• Address

Payment Information:

• Bank account details or UPI ID
• Payment method information
• Transaction history
• Payment preferences

Gameplay Information:

• Games played and frequency
• Bets and winnings
• Chat messages with support
• Account preferences

Communications:

• Customer support messages
• Feedback and suggestions
• Complaints and reports

1.2 Information Collected Automatically

Device Information:

• Device type and model
• Operating system version
• Device ID
• Phone number (if available)

App Usage Information:

• Pages/features accessed
• Time spent on features
• Gameplay patterns
• Games played and frequency
• Login times and frequency

Network Information:

• IP address
• Internet service provider
• Browser type
• Referring/exit pages
• Clicks and interactions

Location Information:

• General location (city/state level)
• Not precise GPS location

Cookies and Tracking:

• We may use cookies to improve your experience
• You can disable cookies in your browser settings

2. How We Use Your Information

Spincrush uses your information for:

To Provide Services:

• Create and manage your account
• Process deposits and withdrawals
• Conduct transactions
• Deliver games and features
• Send account notifications

For Security & Fraud Prevention:

• Verify your identity
• Prevent fraud and abuse
• Detect suspicious activity
• Protect against unauthorized access
• Comply with legal obligations

To Improve Service:

• Analyze how you use Spincrush
• Develop new features
• Personalize your experience
• Conduct research and analytics
• Troubleshoot technical issues

For Communications:

• Send service announcements
• Respond to customer support requests
• Send promotional offers 
• Update you about policy changes

For Legal Compliance:

• Comply with Indian gaming laws
• Respond to legal requests
• Enforce our Terms & Conditions
• Protect legal rights

3. How We Protect Your Information

3.1 Security Measures

Spincrush implements comprehensive security measures:

Encryption:

• All data transmitted between your device and our servers is encrypted using AES-256 encryption
• Sensitive information is encrypted at rest

Access Controls:

• Only authorized employees access personal data
• Access is limited to what’s necessary for their role
• Employees sign non-disclosure agreements

Infrastructure Security:

• Secure servers and firewalls
• Regular security audits
• Intrusion detection systems
• Regular software updates and patches

Password Protection:

• Passwords are hashed and not stored in plain text
• We encourage strong, unique passwords
• Multi-factor authentication available (if implemented)

3.2 Limitations

While we implement strong security, no system is 100% secure. We cannot guarantee absolute security of your information. Unauthorized third parties may attempt to access your data.

You are responsible for:

• Keeping your password confidential
• Protecting your account access
• Reporting suspicious activity

4. Sharing Your Information

4.1 We Do NOT Share Personal Information With:

• Third-party marketers
• Advertisers
• Data brokers
• Other gaming platforms
• Unaffiliated companies

4.2 We DO Share Information With:

Payment Processors: Your bank details and payment information are shared with payment gateways (Google Pay, PhonePe, Paytm, etc.) to process transactions. These companies have their own privacy policies.

Legal Authorities: We may disclose information if:

• Required by law or legal process
• Requested by law enforcement
• Necessary to enforce our Terms & Conditions
• To protect safety, rights, and property

Service Providers: We may share information with vendors who help us:

• Host our servers
• Process payments
• Send communications
• Analyze data
• Provide customer support

All service providers are bound by confidentiality agreements.

5. Data Retention

How Long We Keep Your Information:

We delete or anonymize data when no longer needed, unless legally required to retain it.

6. Your Rights & Choices

6.1 Your Privacy Rights

Right to Access: You can request a copy of your personal data. Contact [email protected] with “Data Access Request” in the subject line.

Right to Correction: You can update or correct your personal information through your account settings or by contacting support.

Right to Deletion: You can request deletion of your account and associated data by contacting support. We’ll delete your data within 30 days unless legally required to retain it.

Right to Data Portability: You can request your data in a portable format. We’ll provide it within 30 days.

Right to Opt-Out: You can opt out of:

• Marketing communications (unsubscribe from emails)
• Promotional notifications (disable in-app notifications)
• Cookies (disable in your browser)

6.2 Account Preferences

You can control:

• Notification preferences (in app settings)
• Marketing communication choices
• Cookie preferences
• Language preferences

7. Children’s Privacy

Spincrush is NOT intended for users under 18.

We do not knowingly collect information from minors. If you are under 18:

• Do not create an account
• Do not use Spincrush
• Do not provide personal information

If we discover a child has provided information, we will delete it immediately and terminate their account. Parents/guardians who believe their child provided information should contact [email protected].

8. Third-Party Links

Spincrush may contain links to third-party websites. This Privacy Policy only applies to Spincrush. We are not responsible for:

• Third-party websites’ privacy practices
• Third-party websites’ content
• Information collected by third parties

When you click third-party links, review their privacy policy.

9. International Data Transfers

Spincrush is based in India. Your information is stored in India. If Spincrush transfers data internationally (unlikely), we will:

• Ensure compliance with applicable laws
• Maintain the same privacy protections
• Obtain your consent if required

10. Data Breach Notification

In the unlikely event of a data breach:

1. We will investigate immediately
2. We will notify affected users within 72 hours (where required by law)
3. We will provide:
   
   • Nature of the breach
   • Data affected
   • Steps we’re taking
   • How you can protect yourself
4. We will cooperate with law enforcement

11. Privacy Policy Changes

Spincrush may update this Privacy Policy periodically. Changes will be effective immediately upon posting.

We will notify you of significant changes by:

• Email notification
• In-app notification
• Prominent notice on our website

Your continued use of Spincrush after changes means you accept the updated Privacy Policy.

12. Contact Us About Privacy

Questions about this Privacy Policy?

Email: [email protected]
Subject: “Privacy Policy Question”

13. Specific to India

13.1 Compliance with Indian Laws

Spincrush complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Applicable gaming laws in India

13.2 Restricted States

Users in the following states cannot use Spincrush or real-money games:

• Andhra Pradesh
• Assam
• Nagaland
• Odisha
• Sikkim
• Telangana

14. Grievance Redressal

If you have a privacy grievance or complaint:

1. First Step: Contact [email protected] with “Privacy Complaint” in subject line
2. Response Time: We’ll respond within 7 business days
3. Escalation: If unresolved, contact our Data Protection Officer
4. Legal: If still unresolved, you may pursue legal remedies under Indian law

Acknowledgment

By using Spincrush, you acknowledge:

• You have read and understood this Privacy Policy
• You consent to the collection and use of your information as described
• You are 18 years or older
• You are not located in a restricted state
• Your information may be processed as outlined