Get in Touch with Spincrush

Have a question? Issue? Feedback? We’re here to help.

Spincrush provides 24/7 customer support across multiple channels. Choose the option that works best for you—we’ll respond quickly.

Contact Methods

📧 Email Support

Email: [email protected]

Use email for:

General inquiries
Account-related issues
Withdrawal problems
Documentation requests
Detailed issues requiring investigation

Response Time: 4-6 hours (usually faster)

💬 In-App Chat Support

Open the Spincrush app and tap the Support Icon (usually bottom-right).

Use in-app chat for:

Immediate assistance
Quick questions
Technical issues
Real-time troubleshooting
Account verification

Response Time: 5-10 minutes

Hours: 24/7

📱 Telegram Support

Telegram: @spincrushofficial

Use Telegram support for:

Urgent issues
Complex problems needing explanation
Account security concerns
Verification calls

Response Time: 15 minutes (during business hours)

Hours: 24/7 Non-Stop

Response Times & Guarantees

Channel	Response Time	Hours
In-App Chat	5-10 minutes	24/7
Phone	15 minutes	[Your hours]
Email	4-6 hours	24/7
Contact Form	4-6 hours	24/7

We aim to resolve most issues on first contact. Complex issues may require 24 hours.

Common Reasons to Contact Us

Account Issues

Can’t log in
Forgot password
Account locked
Account verification
Phone number change

Payment Issues

Deposit not credited
Payment failed
Payment declined
Refund request

Withdrawal Issues

Withdrawal not received
How to withdraw
Withdrawal limits
Withdrawal problems

Game Issues

Game crashes
Game glitches
Fairness concerns
Rule clarifications

General Inquiries

How does Spincrush work?
Is Spincrush safe?
Feature requests
Feedback

Legal & Compliance

Privacy questions
Terms clarification
Legal concerns
Regulatory questions

What to Include When Contacting Us

To resolve your issue faster, include:

Account Information:

Your registered phone number
Your account username (if applicable)
Account creation date (if you remember)

Issue Details:

Detailed description of the problem
When the issue occurred
What you were doing when it happened
Screenshots (if applicable)

Transaction Details (if payment/withdrawal related):

Transaction amount
Transaction date and time
Transaction ID (if available)
Payment method used
Your bank details (last 4 digits only)

Device Information (if technical issue):

Phone model (e.g., Samsung Galaxy A10)
Android version
Spincrush app version
Whether you’ve tried uninstalling/reinstalling

Do NOT include:

Full bank account numbers
Credit card details
Passwords
Sensitive personal information

Privacy & Security in Communication

When you contact Spincrush:

✅ We protect your privacy. All communications are encrypted and secure.

✅ We never ask for passwords. Spincrush support will NEVER ask for your account password.

✅ We use secure channels. In-app chat and email are encrypted.

✅ We don’t share your information. Your communications with support remain confidential.

If you receive an email claiming to be from Spincrush asking for your password or sensitive data, do not respond. Forward it to [email protected] as a potential scam.

Frequently Asked Contact Questions

Q: What’s the fastest way to reach Spincrush support?

In-app chat. Response time is typically 5-10 minutes.

Q: I’ve been waiting 24 hours for a response. What do I do?

Check your spam/promotions folder for our response. If you still don’t see it, use a different contact method (in-app chat or phone) to follow up.

Q: Can I call you about my withdrawal?

Yes. If your withdrawal is urgent, call support. Have your account phone number and transaction ID ready.

Q: My issue involves a large amount of money. Who should I contact?

Contact support immediately via phone or in-app chat. We handle financial issues with priority.

Q: I want to give feedback or suggest a feature. How do I do that?

We’d love to hear from you. Use the in-app feedback feature or email [email protected] with “Feature Request” in the subject line.

Contact Information Summary

What You Need	Contact Us At
Quick answer	In-App Chat: 5-10 min
Urgent issue	Phone: [Phone number]
Detailed problem	Email: [email protected]
General inquiry	Contact form on this page
Feedback	In-app feedback or email
Social updates	Facebook/Instagram/Twitter

We’re Here for You

At Spincrush, customer satisfaction is our priority. Whether you have a problem, a question, or feedback, we’re listening.

Don’t hesitate to reach out. We respond quickly and work until your issue is resolved.

Thank you for choosing Spincrush.